Refund Policy

1. Failed renders

If a render fails, the generation credits are returned to your balance automatically. No support ticket is required. Payment refunds are separate from credit returns.

2. Subscription purchases

If you purchased a subscription and have not used any credits from that payment, you may request a refund within 7 days of the charge by emailing mijika666@gmail.com with the order ID and account email.

Approved refunds are processed through Waffo Pancake to the original payment method. Refunded credits are removed from the account. Mandatory statutory cancellation or refund rights remain available.

3. Cancellation

Cancel renewal in Billing or by contacting support from the account email. Cancellation stops future charges and leaves the plan active until the end of the current paid period. Cancellation itself does not automatically refund the current period.

4. Duplicate or incorrect charges

Contact mijika666@gmail.com before opening a card dispute. Include the order ID, charge date, amount, and a short explanation. We aim to acknowledge billing issues within 2 business days and resolve verified errors promptly.

5. Quality issues

If a completed video is technically broken, such as a corrupt download or missing output, email the video ID and a description. We may restore credits after review. AI creative differences are not automatically a technical failure; review the format, prompt, and reference photos first.

6. Abuse and policy violations

Purchases tied to fraud, payment abuse, prohibited content, evasion of safety systems, or other material Terms violations may be denied refunds where permitted by law. This does not limit non-waivable consumer rights.

7. Processing time

Waffo Pancake or the payment network may take 5–10 business days to show an approved refund. Card-issuer delays can extend that period. Waffo Pancake sends refund status updates where available.